Shipping policy

Currently, Xerjoff offers delivery to up to 60 countries around the world.

Orders may be subject to import duties and taxes in the destination country, for which Xerjoff is not responsible. The customer is responsible for payment of any such import duties and taxes.

Xerjoff has no control over these charges and cannot predict their amount; customers are obliged by local laws to obtain special authorization to import.

Upon delivery to countries outside of the European Union, there will be a customs declaration charge. This charge comes upon delivery of the package and is not determined by Xerjoff Group.

Should the customer decline the customs delivery charge and therefore refuse the package, the package will be destroyed by customs. Xerjoff cannot take responsibility for this or offer a refund for the package.

Argentina: Orders containing three products or more are subject to stricter customs checks. In these cases, customers may need the assistance of a broker to have the package released from customs

AUSTRALIA DELIVERY: We can only ship to certain postcodes, click here to see them all.

USA: All orders shipped to the USA are subject to customs charges, which will be calculated as a percentage of the order total (not including shipping costs). Please consult the US Customs and Border Protection website for information on exact percentages.
For further information, access this link: here.

UK DELIVERY: as of 1 January 2021, all orders to the UK must go through customs declarations. This may lead to additional costs which must be paid upon delivery.

BRAZIL DELIVERY: All orders to Brazil must go through customs declarations. This entails additional costs that must be paid upon delivery.
For further information, access this link: here.

PLEASE NOTE:

Items from multiple orders will be combined into the same package, unless specified otherwise by the customer.

Orders are shipped Monday to Friday, except public holidays.

The supplier reserves six business days to manage orders. Orders are shipped from 8:30am to 5:00pm CET, Monday to Friday, exclusing public holidays. Dispatch time may increase by up to two working days during high season due to increased load.

The customer is provided with the tracking number for every order at the moment of dispatch.

Orders are delivered to the address indicated at checkout in the dedicated field. In case of the recipient’s absence at the moment of delivery, the courier will leave a note for the customer. It remains the customer’s responsibility to ensure collection of the order. Xerjoff assumes no responsibility for failure to withdraw the goods.

If you require any assistance, feel free contact our customer care team at customer@xerjoff.com.

You can consult your country from the list below to learn more about shipping rates.

 

 

PLEASE NOTE:

UNITED KINGDOM: The information for the UK in the table above applies to the following nations: England, Scotland and Wales.

CANARY ISLANDS: Taxes and customs duties are applied to orders to the Canary Islands that exceed €150.

FRENCH ISLANDS: The French overseas territories in the Caribbean, as well as French Guiana (CAY) and La Réunion (RUN), are not open for dangerous goods shipments.

NORWEIGAN ISLANDS: Jan Mayen and Svalbard are not open for dangerous goods shipments.

PORTUGUESE ISLANDS: Postcodes starting with 9xxx (Madeira Islands and Azores) are not open to dangerous goods shipments.

SPAIN ISLANDS: Ceuta and Melilla are not open for dangerous goods shipments.

MALAYSIA: We can ship only to Kuala Lumpur.

CANADA: Some postcodes are not open to dangerous goods shipments, contact DHL Canada to verify if your postcode is able to receive dangerous goods.